Welcome to WayMe Support
Thanks for exploring the outdoors with WayMe. We’re here to help make your adventures as safe and seamless as possible.
Below you’ll find answers to frequently asked questions, along with information on how to report bugs or suggest new features. If you don’t find what you’re looking for, feel free to reach out to us directly at service@wayme.io.
We work hard to keep WayMe running smoothly, but if you’ve encountered an issue, we’d love to hear about it. Please email us at service@wayme.io with the following details:
- A brief description of the issue
- Steps to reproduce the problem
- Your device model and OS version
- (Optional) Screenshots or screen recordings
We’ll respond as soon as possible—thank you for helping us improve WayMe!
We love hearing from our users. If you have an idea for a feature that would make WayMe even more helpful, safe, or enjoyable, let us know!
Email us at service@wayme.io with:
- Your feature suggestion
- How it would improve your hiking or running experience
- Any specific use cases it applies to
All suggestions are reviewed by our product team—and many of our best features started with feedback like yours.
WayMe uses GPS and virtual geofences to detect if you stray from your planned route. If you leave the safe zone, you’ll receive an off-track alert so you can quickly return to your path.
Yes! WayMe supports offline maps and navigation. Plan and download your route before your hike, and stay informed even when there’s no signal.
LiveTracking lets you share a private link with friends or family so they can follow your progress in real time. Only those you choose can access this link.
With ProgressCheck and OverTime Alerts, WayMe monitors your movement and compares it to your planned hike. If you’re behind schedule and don’t respond to prompts, your emergency contacts will be automatically notified with a link to your last known location.
Yes! You can:
- Select routes from our preloaded trail library
- Plot your own route directly in the app
- Upload GPX files for custom or race-specific paths
Yes! After completing a hike, you can share your route and adventure highlights directly to your social media or within the WayMe community.
WayMe uses GPS to track your location, which may slightly increase battery usage. However, we’ve optimized the app for efficiency. For example, on an iPhone 16 Pro, WayMe can typically run for 7+ hours before needing to recharge. Actual performance may vary depending on your device, network conditions, and other active apps.
Yes! If you prefer to hike without safety alerts, select “Just Hike” mode and tap Start. WayMe will record your route without triggering safety features. You’ll still have access to offline maps and can use LiveTracking if desired.
